Privacy Policy

Trash Butler, LLC (“Trash Butler,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit trashbutler.com (the “Site”), interact with us by phone or email, submit a Request a Quote form, use our Resident Support or Customer Portal, engage with us on social media, or apply for a job via our Careers page.

If you have questions, contact us at customerservice@trashbutler.com or 1-877-941-1007.

1) Information We Collect

We collect information directly from you, automatically from your device, and from third parties.

A. Information You Provide

• Quote & Contact Forms: name, property name, role, email, phone, address, city, state, ZIP, unit count, and message.
• Resident Support: name, unit/property, contact details, service details, photos, or attachments you provide.
• Customer Portal: account credentials, property identifiers, service history, and communications.
• Phone & Email: call recordings (where permitted), email contents, and related metadata.
• Careers: résumé, work history, education, certifications, background check data, and employment eligibility.

B. Information Collected Automatically

• Device/Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and general location.
• Cookies & Similar Technologies: analytics, preferences, and performance cookies to improve user experience.

C. Information from Third Parties

• Property Management Partners & Vendors
• Marketing/Lead Partners
• Recruiting/Background Providers (applicants)

2) How We Use Information

• Provide and improve our doorstep valet trash and recycling services.
• Respond to inquiries, process quote requests, and handle service issues.
• Operate, maintain, and secure the Site and Customer Portal.
• Send administrative and marketing communications (you may opt out at any time).
• Comply with laws, contracts, and safety obligations.
• Evaluate candidates and manage hiring processes.

3) Legal Bases for Processing (EEA/UK)

We process data under contract, legitimate interests, consent, or legal obligations as applicable.

4) How We Share Information

• With service providers (hosting, analytics, IT, support).
• With property management partners to coordinate service.
• With business partners for optional related services.
• To comply with legal or safety obligations.
• During business transfers (e.g., merger or acquisition).

We do not sell personal information for money.

5) Cookies & Analytics

We use cookies to operate the Site, remember settings, analyze traffic, and measure marketing. You can manage cookies in your browser or preferences banner. The Site does not currently respond to “Do Not Track” signals.

6) Your Choices

• Opt out of marketing emails using the unsubscribe link.
• Reply STOP to end text messages.
• Update portal account details by contacting support.
• Adjust cookie preferences anytime.

7) State Privacy Rights (U.S.)

Residents of California, Colorado, Connecticut, Utah, and Virginia may request access, deletion, correction, or opt-out of data sharing/targeted advertising.

Submit requests via customerservice@trashbutler.com or call 1-877-941-1007.

8) EEA/UK Rights

EEA/UK residents may request access, rectification, erasure, restriction, objection, portability, or withdrawal of consent by contacting us.

9) Data Retention

We retain personal data as long as needed for service delivery, legal obligations, dispute resolution, and enforcement.

10) Security

We use administrative, technical, and physical safeguards to protect your information. No system is 100% secure; use caution online.

11) Children’s Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect data from minors.

12) Third-Party Sites & Services

Our Site may link to third-party websites or portals. We are not responsible for their privacy practices.

13) International Transfers

Information may be processed in the United States. Where required, we apply appropriate safeguards for international data transfers.

14) Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a new effective date.

15) Contact Us

Trash Butler, LLC
Email: customerservice@trashbutler.com
Phone: 1-877-941-1007

California Notice at Collection (Summary)

We collect identifiers (name, email, phone), commercial information (service requests), internet activity (Site usage), professional information (property management role), and geolocation (approximate). We do not sell personal information. You can manage cookie preferences to opt out of advertising or analytics sharing.